Refund Policy
Refund Policy
At Arahira Jewellery NZ, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes you may need to return an item. Please review our refund policy below:
30-Day Money-Back Guarantee:
We offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
**How to Initiate a Refund:**
To initiate a refund, please contact our customer service team at [customer service email] or call us at [customer service phone number]. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
**Return Shipping:**
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for your return to ensure its safe arrival.
**Refund Process:**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
**Exchanges:**
If you wish to exchange an item for a different size, style, or color, please contact our customer service team. Exchanges are subject to product availability.
**Non-Refundable Items:**
Certain items are not eligible for refunds, including custom-made or personalized items. Additionally, gift cards are non-refundable.
**Contact Us:**
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at [customer service email] or call us at [customer service phone number]. We are here to help you.
Thank you for shopping at Arahira Jewellery NZ. We appreciate your business and hope you enjoy your purchase!
At Arahira Jewellery NZ, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes you may need to return an item. Please review our refund policy below:
30-Day Money-Back Guarantee:
We offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
**How to Initiate a Refund:**
To initiate a refund, please contact our customer service team at [customer service email] or call us at [customer service phone number]. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
**Return Shipping:**
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for your return to ensure its safe arrival.
**Refund Process:**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
**Exchanges:**
If you wish to exchange an item for a different size, style, or color, please contact our customer service team. Exchanges are subject to product availability.
**Non-Refundable Items:**
Certain items are not eligible for refunds, including custom-made or personalized items. Additionally, gift cards are non-refundable.
**Contact Us:**
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at [customer service email] or call us at [customer service phone number]. We are here to help you.
Thank you for shopping at Arahira Jewellery NZ. We appreciate your business and hope you enjoy your purchase!